Everyday I hear or read about horrible customer service and then no one wants to accept responsibility for their actions!
Example: "It's only words and it's from some kid, and that's one of the things the guy said to me on the phone. He said, 'You know, we employ 18- and 20-year-old kids.' I said, 'Sir, they're legally adults.'"
This is unacceptable and I agree with this woman that we need to speak out more and tell these companies we are not accepting this treatment.
(Our Family Bill Neser and his wonderful family!)
Below is the story but first let me repeat my wish for the New Year-
Fla. woman offered year of free parking after insult written on valet ticket.
After a South Florida woman picked up her car from valet, something was left inside it – an insult written on the ticket.
"I was mortified," Sharyn Peoples said. "In handwriting it said 'play, red dress, and fat' on it."
Peoples was at Mizner Park in Boca Raton to act in a play earlier this month. She was wearing a red dress. But she said writing the word "fat" on her valet ticket crosses the line.
Peoples was so upset, she reached out to LAZ Parking of Florida.
"It's only words and it's from some kid, and that's one of the things the guy said to me on the phone. He said, 'You know, we employ 18- and 20-year-old kids.' I said, 'Sir, they're legally adults.'"
After their conversation on the phone, Peoples received an e-mail from Dan Silva of LAZ Parking of South Florida that started out with "Please accept our sincerest apologies." Part of it also said that moving forward "physical appearance will not be written on tickets" and that "this type of situation will never occur again."
In the e-mail written to Peoples, Silva also offered her free valet parking for next year and a gift card to a restaurant at Mizner Park.
"We deeply regret this incident and the company has apologized to the customer and the employee has been disciplined," said Luis Macedo, the general manager of LAZ Parking of Florida, in a statement on Friday. "LAZ Parking continues to be committed to providing the best customer experience possible."
Peoples said she is devastated by what happened, and doubts she is the first customer to fall victim to this kind of treatment. Now, she hopes whoever did it is fired and the insults are curbed.
"People should not accept employees slandering their patrons in any way, shape, or form," she said.
Peoples doesn't know which employee wrote the insult on her valet ticket, but she has a message for the writer.
"I feel bad for you that your parents obviously didn't raise you well enough, and I hope you understand this is not at all acceptable," she said.
Example: "It's only words and it's from some kid, and that's one of the things the guy said to me on the phone. He said, 'You know, we employ 18- and 20-year-old kids.' I said, 'Sir, they're legally adults.'"
This is unacceptable and I agree with this woman that we need to speak out more and tell these companies we are not accepting this treatment.
(Our Family Bill Neser and his wonderful family!)
Below is the story but first let me repeat my wish for the New Year-
Please be nice to some one for no reason at all. Learn to give
instead of take. When someone in your life is helping make your life easier by
doing the special and everyday little things for you learn to give back. Don't
be self centered. Adopt an animal from a shelter instead of a breeder. Visit a
nursing home. Call someone to say "How are you?" Love one another. Take a
moment to say I love you! There is to much crime and problems in this world.
Take just one day to change it.
Fla. woman offered year of free parking after insult written on valet ticket.
After a South Florida woman picked up her car from valet, something was left inside it – an insult written on the ticket.
"I was mortified," Sharyn Peoples said. "In handwriting it said 'play, red dress, and fat' on it."
Peoples was at Mizner Park in Boca Raton to act in a play earlier this month. She was wearing a red dress. But she said writing the word "fat" on her valet ticket crosses the line.
Peoples was so upset, she reached out to LAZ Parking of Florida.
"It's only words and it's from some kid, and that's one of the things the guy said to me on the phone. He said, 'You know, we employ 18- and 20-year-old kids.' I said, 'Sir, they're legally adults.'"
After their conversation on the phone, Peoples received an e-mail from Dan Silva of LAZ Parking of South Florida that started out with "Please accept our sincerest apologies." Part of it also said that moving forward "physical appearance will not be written on tickets" and that "this type of situation will never occur again."
In the e-mail written to Peoples, Silva also offered her free valet parking for next year and a gift card to a restaurant at Mizner Park.
Peoples said she is devastated by what happened, and doubts she is the first customer to fall victim to this kind of treatment. Now, she hopes whoever did it is fired and the insults are curbed.
"People should not accept employees slandering their patrons in any way, shape, or form," she said.
Peoples doesn't know which employee wrote the insult on her valet ticket, but she has a message for the writer.
"I feel bad for you that your parents obviously didn't raise you well enough, and I hope you understand this is not at all acceptable," she said.
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