I have a real pet peeve when companies provide horrible customer service. Todays Company is Fandango!!! I received a gift card at Christmas time from them that will only work if you buy tickets on line which is what I tried to do but that doesn't work either. So I called them and the young lady keep repeating herself saying I had to scratch the silver strip on the back of the card of. I advise over 10 times there is no silver strip just a number with a bar code. I guess she found it funny to keep reading from her script instead of talking normal and listening normal. I finally asked to talk to a manager who I thought could hold a conversation without repeating herself and I guess one doesn't exists in the company. I faxed proof of the card to show them as I guess they don't realize what products they sell and left a message for a CEO to call me. It is their corporate procedures not to call back customers. Really????? It is my corporate procedures to never spend a penny on your product again.....Do no give them your money unless you like throwing it away. I will be blogging more on this as I can not stand such lousy customer service.
You expected the CEO to call you back? No wonder you didn't get help. You were probably being an asshole on the phone the whole time.
ReplyDelete